Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Alexapure BreezeTM
Can I use a non-Alexapure brand filter in my Breeze?
How do I reset my Alexapure Breeze?
How long will my Alexapure Breeze filters last?
How often do I need to clean the pre-filter on my Alexapure Breeze?
My Alexapure Breeze power light is on, but none of the other lights are. Is it working?
My Alexapure Breeze won't turn on, what do I do?
When should I replace the filters on my Alexapure Breeze?
Alexapure ProTM
How do I install my spigot and assemble my Alexapure Pro?
How do I store my Alexapure Pro filter?
What are the dimensions of the Alexapure Pro?
Patriot Pantry
How do I store my food?
Is there meat in the entrees?
How big are the totes?
Patriot Seeds
Are your seeds organic?
How do I store my seeds?
What is the Safe Seed Pledge?
Why didn't my seeds grow?